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New Requirement to Access Harmonix Live Services

In keeping with Epic's efforts to provide an age-appropriate experience for players of all ages, Harmonix is now requiring an Epic Games Account Login where players can report their age in order to maintain access to online features in AUDICA, Dance Central (2019), and Rock Band 4.

Visit https://epicgamesaccount.harmonixmusic.com/ to link your Epic Games Account and maintain access to online services for AUDICA, Dance Central (2019), and Rock Band 4.

 

FAQ 

Why do I need to link my accounts to access online services?

Harmonix was acquired by Epic Games in 2021 and as our games are integrated into the Epic Games ecosystem, we are now requiring users to use an Epic Games Account and link their platform accounts in order to access online services for AUDICA, Dance Central (2019), and Rock Band 4.

What happens if I don’t link my accounts?

Players who don’t complete the account linking process will no longer have access to Leaderboards, Multiplayer Activities, Rock Band Rivals Mode and the Rock Band Taunt System. Player display names and band/crew names will also be hidden from Leaderboards until account linking is complete. You can recover access by completing the account linking process.

What happens once I successfully link my Epic Games and platform accounts?

Once you have successfully completed account linking, you should automatically have access to online services for the games on the platforms you have linked, including the restoration of leaderboard scores. You will continue to have online access unless you unlink your accounts or delete or otherwise change the status of your Epic Games and platform accounts.

Do I need to create a new Epic Games Account?

No, you may use a pre-existing Epic Games Account to access online services for our games, however you should confirm that you have no outstanding verification steps on your Epic Games Account prior to logging in to access Harmonix online services.

I already linked my platform accounts to my Epic Games Account – do I have to do it here?

Yes, even if you have previously linked your platform accounts with your Epic Games Account at www.epicgames.com, you will need to separately link your platform accounts here in order to access online services for AUDICA, Dance Central (2019), and Rock Band 4.

Why do I keep getting an authentication error when I log in with my Epic Games Account?

Please separately log in to your Epic Games Account at www.epicgames.com to see if you have any outstanding verification steps on your account. If you have successfully verified your Epic Games Account and are still receiving an authentication error, you may be ineligible to access Harmonix online services.

Why have I lost access to leaderboards and other social features in Rock Band 4?

If you are a younger player, you may not be able to access certain online features within AUDICA, Dance Central (2019), and Rock Band 4, such as leaderboards. You can continue to play in single player or local multiplayer modes.

How do I turn off access to online services and stop sharing/displaying my information?

On the platform account linking page, you may unlink your platform accounts at any time by clicking “Unlink” and you may log out of your Epic Games Account linking by clicking “Logout”. You may also delete your Epic Games Account at https://www.epicgames.com/account. If you unlink your platform accounts or delete your Epic Games Account, you will promptly lose access to online services and your information will no longer be shared with or displayed to anyone until you successfully complete Epic Games Account authentication and platform account linking again.

Who can I contact if I have questions?

Please go to http://support.harmonixmusic.com for additional support.